Sussex Health Care

Dorking Road, Warnham
Nr Horsham, West Sussex
RH12 3RZ
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Orchard Lodge and
Boldings Lodge

Warnham

Boldings Lodge and Orchard Lodge Care Centre in Horsham

Three purpose-built bungalows just outside Horsham, West Sussex, providing care for adults with learning and physical disabilities.

Both specialist care homes, with nursing, combine the latest technological facilities with a safe, comfortable, homely environment for all our service users.

Homes offering specialist PMLD Care:

STATEMENT FROM ORCHARD LODGE 29/09/2017

A spokesperson said: We are deeply disappointed by this report, which we believe is significantly flawed and apologise to residents and relatives for any distress it may have caused. This is the first time in over 30 years of providing care and support that we have ever received a rating of this kind. Whilst we take feedback from the CQC very seriously, and have taken steps to address specific concerns, we believe that the overall rating is neither fair nor proportionate, particularly given that the home was rated as 'Good' in all five key categories at its previous inspection in November 2016.

The report agrees that staff are kind and caring, and that residents are happy with the care and support they receive. Throughout the report, it is acknowledged that feedback from relatives is also consistently positive, including relatives who have said that "the care is second to none", and "In seven years of my [family member] being at Orchard Lodge there has never been cause to complain." Yet this positive feedback from those who visit the home to see their loved ones on a daily basis is not reflected in the report's findings.

Nevertheless, we fully accept that inspectors raised a small number of concerns. Where specific areas for improvement have been identified, we have taken steps to address each point. This includes providing additional management support for the home's new manager, appointing an independent safeguarding expert to provide direct support, recruiting additional staff and implementing further training. The home has subsequently had a monitoring visit by the County Council, from which verbal feedback has been positive. We expect written feedback confirming this soon.

The health, wellbeing and safety of the people we support is our top priority and we are absolutely committed to providing the high quality care residents expect and deserve. We look forward to the CQC returning within six months to see the progress that has been and continues to be made.

For further information, please contact the Press Office on 0800 368 7514.